Blue sky thinkers
an exceptional level of confidence
and know-how to every engagement.
is the level 11
Move your business Forward
Blue sky thinkers
An effective alternative to the megaconsultants
Level 11 helps you solve complex business problems. It does not matter what industry you are in: the solutions generally involve the smart application of technology, insight, and the inescapable logic of business efficiency.
Our leaders are longtime industry professionals, with plenty of experience at big tech and big consulting companies. They founded Level 11 in the belief that there had to be a better, more elegant way of getting things done. Smaller teams. Top-quality performers in every position. And an uncanny ability to merge with the client, to help maintain a sense of order and direction in the midst of dynamic change.
Today, Level 11 is becoming known as the indispensable partner that can catalyze a project, accelerate the process, and get it done right the first time.
Working with the best
Our partners and alliances are top-notch industry experts in their fields. They are our extended arm and work as part of our team to provide our clients with the valuable expertise needed to accomplish goals and deliver excellence.
compelling and differentiated brand experiences for companies
ranging from the global Fortune 50 to small nonprofit startups.
Our work ranges from the development of strategy and
messaging to implementation across every customer
touchpoint-designing and developing websites, tablet
applications, marketing collateral, signage, user interface
systems, and kiosks. We create the bridge between intention
leading companies take the most ambitious devices from idea to
reality. Our approach is a fully streamlined engineering and realization
process for product development. We take concepts all the way from
engineering development and manufacturing through introduction in
the market. We match unique engineering talent with deep technology
resources and essential project management oversight. It's about
collaboration between our mechanical, electrical, and software
engineers to deliver next-level solutions for our clients and their
management services. With nearly 100 carrier and service
partners. Splice provides customized network solutions and
multiple options based on your specific technical and business
requirements. From research, design, installation, management,
and trouble resolution, Splice is your single source for all of your
Breadth & Depth
Blue sky thinkers and superhero doers
hiring dreamers, conjurers, and ninjas
Teamwork, traction, and rapid results
At Level 11, our real business is the business of our customers. This is a partnership philosophy based on integrity, respect, and a deep alignment of interests.
In practice, we do whatever it takes to bring every project to completion as quickly and cost effectively as possible. When additional resources are required, Level 11 has the ability to field highly skilled professionals with the right business and technical qualifications. We don't flood the zone with a small army, because we know that excess body count gets cumbersome and processes are likely to bog down.
Our clients appreciate our ability to scale, to meet their most rigorous schedules, and to complement their internal staff with that rare breed of technologists who know how to work as part of a team.
A few of our recent engagements
- Multiple Rethink engagements with Fortune 50 clients
- Five-year strategic IT transformation plan and budget
- Global data analytics capability development
- Custom data processing architecture
- Program management office design and implementations
- Business architecture mapping and prioritization
- Project Management (by grown ups)
- Project Rescue (diving catches)
- Management Consulting (rethinking your business)
- Productization (turn ideas into bits)
- System Integration (transform parts into solutions)
- Outsourced Development (make your problems our problems)
- Funding (early stage, sweat equity)
- Due Diligence (looking in closets)
- Bootstrapping Startups (when you don't have time to fail)
- Market research
- Infographic communication
- Big data visualization
- Customer intimacy
- Merger and acquisition integration
- Business architecture
- Gamification of business
- Customer experience design
- Outcome realization
- Project and program management
- Predictive data analytics
- Cloud/SaaS solutions
- Enterprise architecture
- Consumerization of IT
- Infrastructure solutions
- Making big data friendly
- Outsourced professional services
- QA and test management
Get out of the boat and fly instead
One of our clients recently described their competitive environment as a tumultuous sea. Our response: "Why not get out of the boat and fly instead?" It sounds simplistic but, in fact, enterprises today have boatloads of data to analyze and interpret. And it's fair to ask, "Is all that data an asset or an obstacle?"
We think it has to be an asset-if you know how to ask the right questions. So we engage our clients in a different kind of conversation. We know it's different because we can see them get excited. Then the magic starts to happen and a big new idea emerges. Something that's never been done before-a unique product or a way to use technology that will introduce our clients' customers to a remarkable new experience.
That's how the enterprise abides. Through inspiration, which comes from hard work, expertise in multiple disciplines, intellectual integrity, and an understanding of what's important for the customer.
More signal, less noise
Our expert team provides the guidance and insight required to move business forward with the diligence to not lose sight of the details.
Using analytics, statistical modeling, and data mining, attributable and non-attributable data can be developed into clusters to produce user/subscriber segmentation and profiling leading to insight generation.
We are building a high-performance team
and looking for our next big challenge.
Let's start a conversation.
Create the next
Excited about where you work? We are.
We are building a team of extraordinary talent and looking for people with drive and vision who are passionate about their work and collaborative in their approach. If this is you, we want to meet you.
Our culture is infused with long standing traditions and values, transformed by the dna of our people. We are about taking extremely talented people and giving them the power to make awesome.
Now hiring: Driven dreamers, proven conjurers, and experienced ninjas. Some leaping of tall buildings required. Do something that has never been done before. Join our team.
As Managing Director and Founder of Level 11, Mark Hadland provides the leadership for market positioning and strategy, business development, service and solution offerings, client delivery, and quality oversight. Mark is a seasoned executive, with more than 25 years of experience in the technology and consulting industries. He has an established track record of delivering large-scale complex programs and rescuing challenged projects, repairing client relationships, solving technology problems, addressing organizational issues, and growing businesses.
Mark began his career while working on his degree in electrical engineering at the University of Washington, gaining experience with the Department of Defense, Microsoft, and Puget Sound Energy. Mark then worked for Andersen Consulting (now Accenture) for more than 13 years, leading companies such as Microsoft, Sony, Amgen, Electronic Arts, Carrefour, McGraw Hill, and Harrahs in planning, designing, and implementing IT platforms for financial processes and operations, CRM, manufacturing and reporting, and online gaming.
After leaving Accenture, Mark co-founded GoldStrike Capital, a global gaming management, technology, and services company. He then worked at Cisco Systems, where he developed strategic relationships with C-level executives and drove Cisco product and technology preference, and he later served as the lead executive for CGI Technologies responsible for management, leadership, and business development for the greater Seattle area.
Mark has a degree in electrical engineering from the University of Washington.
"If you don't set the bar at 20 feet, you will never jump that high!"
Ric Merrifield leads Level 11's strategy consulting practice. In this role, Ric brings more than 20 years of management, business, and strategy consulting experience. Ric's professional accomplishments include over a dozen patent applications and two books. Ask Ric what he likes to do most at work, and he'll tell you he likes to solve complex problems.
Ric began his career at Andersen Consulting (now Accenture), spending seven years working in various development, management, and strategy consulting roles for companies in the technology, natural resources, retail, consumer products, and agricultural sectors. After Andersen, Ric went on to create and lead the international services division of CRM vendor Onyx Software, where he was responsible for creating alliances and ensuring smooth delivery of all projects outside of North America. Ric next went to work for Microsoft in 2003, where he filed 13 patent applications, five of which have been awarded, and created the models still used by Microsoft today for business architecture.
Ric's effort in the business architecture domain led to the creation of a delivery methodology called Motion. Several case studies based on the Motion methodology led to the publication of "The Next Revolution in Productivity" in the Harvard Business Review (June 2008). The popularity of that work led to the publication of his first book, Rethink: A Business Manifesto for Cutting Costs and Boosting Innovation (FT Press, 2009). Ric's second book, Surviving a Business Earthquake (New Word City, 2010), focuses on how organizations can cause and respond to massively disruptive events in their industries.
Ric holds a degree in philosophy from Georgetown University.
"If you don't know where you are going, you might end up someplace else."
Mark Mecham, Partner and Co-founder at Level 11, has 25 years of technology management, software development, and investment experience. Prior to co-founding Level 11, Mark worked for a technology consulting company with a focus on delivering solutions to his clients. Mark started his career at Microsoft, where he was part of the original Applications Group. Mark also worked in Microsoft Research and the Windows group during his 13 years at the company.
After Microsoft, Mark was a general partner in a venture capital fund focused on technology companies in the Pacific Northwest. Mark sourced, invested, and monitored a number of investments for the fund. As an active angel investor, Mark was one of the founding members of the Alliance of Angels, a local angel group he helped form in 1998.
Mark holds a degree in computer science from the University of Idaho.
"If you tell the truth, you don't have to remember anything."
As Chief Technology Officer for Level 11, Manny Vellon provides practicewide technology vision to our software engineering efforts while anchoring the team with his overall leadership and experience in building and leading high-performing teams. Manny has many years of software development and investment experience, and he joined Level 11 to work on “the coolest project he's ever worked on.”
Manny began his professional career at Hewlett-Packard in 1981 as a developer for the Personal Software Division, where he worked on embedded terminal software, word processors, and database products. After releasing four products in five years as a project manager, Manny joined Microsoft in 1987. He worked as a program manager on Windows 1.0 with the mission of facilitating the development of Windows applications, as a group program manager with the Developer Tools Group, and then moved to R&D as a development manager. After shipping more than a dozen commercial products, Manny co-founded the Virtual Worlds Group in Microsoft Research to study social interaction, collaborative work, and real-time communication on the Internet years before these technologies became mainstream.
Manny left Microsoft in 1998 and started his own consulting business to help start-ups and venture capital companies with the due-diligence process. He joined Northwest Venture Associates as an entrepreneur-in-residence in 2003 and then co-founded Likewise, a company focused on identity and storage services.
Manny earned a bachelor's degree in electrical engineering and computer science from Princeton University.
"Two wrongs don't make a right but three lefts do."
Rod Hamlin serves as Managing Director of Level 11, based in our Silicon Valley, CA, headquarters. Over the course of his 24-year career in technology, Rod has developed specialties in mobile apps, browsers, voice & speech solutions, SaaS, sales process, CRM, sales methodology, growing teams, venture capital, contract negotiations, and networking.
Having helped lead five companies in the mobile and enterprise markets through IPO or successful acquisition, Rod has built a reputation for success and brings a proven set of skills and business acumen to Level 11. As an officer in the public arena, Rod was responsible for the global P&L at Nuance Communications as executive vice president of Worldwide Sales and Professional Services. Rod also served as senior vice president of Sales & Marketing for the world's leader in mobile browsing, Opera Software.
Rod is a big fan of Guy Kawasaki's innovative approach to sales, marketing, and management called evangelism—getting people to believe in your product or ideas as much as you do through the use of fervor, zeal, and guts to mobilize your customers and prospects. Rod understands today's complex business challenges and helps Level 11 create unique solutions that drive profitable growth and sustainable competitive advantage for our customers.
Rod obtained his bachelor of arts degree in communications from Pacific Lutheran University in Tacoma, WA, and completed two years in the MBA program at Seattle University before his first startup called him away.
"Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion."
Tony Cowan brings to Level 11 a wealth of experience working on and leading project teams. Tony thrives in a hands-on technical leadership role, elegantly blending commercial viability with bleeding-edge innovation to the delight of our customers.
Tony has worked on a broad range of solutions from integrating custom hardware to performing IT department audits for the C-suite of Fortune 500 companies. He spent more than 15 years as a consultant creating sophisticated solutions and delivering business value to a broad range of customers in Asia, Europe, and North America. During his 10-plus years with IBM, he was frequently called in to key accounts to provide guidance at all levels, from intense short-term resolution of deep technical issues to longer chief architect roles on full life-cycle projects. Most recently his perspective was further expanded during his four years as a thought leader on IBM's software group strategy team focused on cloud services and business process optimization.
Tony has a bachelor of engineering in electronic systems and computing from Queensland University of Technology.
"There is no tomorrow, but only a succession of todays. Don't wait until tomorrow to figure that out."
Glenn Curtis has been in the Pacific Northwest software industry since 1993. As Engineering Director at Level 11, he enjoys helping organizations realize their vision of how technology enables success.
Glenn's work history includes companies such as Microsoft, Likewise, and BeyondTrust Software. With more than 20 years of experience building products, solutions, and highly skilled engineering teams, Glenn has a proven record for delivering quality software to enterprise-class customers. Glenn attributes his successes to a strong belief in the effectiveness of lean and committed small teams of skilled engineers. Crafting the right team, and contributing as a developer, allows him to move quickly to innovate, design, and deliver solutions. During his professional career, he has registered several patents and shipped more than 20 different products.
Glenn earned degrees in business and computer science from Cal Poly in San Luis Obispo, CA.
"Simple is beautiful."
As Consulting Director for Level 11, Todd Asher has the perfect blend of technical expertise and project management skills. He probes the technical aspects of each problem he encounters to get to the bottom of it, and he draws on his knowledge from past experience and of available resources to masterfully juggle the various pieces to hit a date or manage expectations.
Todd has worked as a project, program, development, group, and support manager since 1997 for Synapse, Direct Technology, Inrix, and Onyx Software, working to release numerous betas and feature-complete products. Prior to this he worked for 10 years as an intelligence analyst for Orion Scientific Systems and the U.S. Army, providing systems and analytical assistance. He holds a patent for road traffic condition information and user controls.
Todd has a degree in liberal arts from University of the State of New York.
"The present is a gift."