Winning Recognition

 

Blue sky thinkers

Cloud seeders and data reapers

Superhero doers

  Rich in experience, our leaders bring
an exceptional level of confidence
and know-how to every engagement.
    Better not bigger: We are a small and nimble team with a wealth of experience.

Aptitude,
not attitude,
is the level 11
difference.

A satisfied client noted that whenever an unexpected need arose, "resources appeared, as if by magic," and our people were always "a perfect match."
Depth of experience
Strategic thinkingScalable innovation
Creative problem solving

Move your business Forward

Blue sky thinkers

Cloud seeders and data reapers

Superhero doers

An effective alternative to the megaconsultants

Level 11 helps you solve complex business problems. It does not matter what industry you are in: the solutions generally involve the smart application of technology, insight, and the inescapable logic of business efficiency.

Our leaders are longtime industry professionals, with plenty of experience at big tech and big consulting companies. They founded Level 11 in the belief that there had to be a better, more elegant way of getting things done. Smaller teams. Top-quality performers in every position. And an uncanny ability to merge with the client, to help maintain a sense of order and direction in the midst of dynamic change.

Today, Level 11 is becoming known as the indispensable partner that can catalyze a project, accelerate the process, and get it done right the first time.

Working with the best

Our partners and alliances are top-notch industry experts in their fields. They are our extended arm and work as part of our team to provide our clients with the valuable expertise needed to accomplish goals and deliver excellence.

Methodologie is a strategic communications firm that creates
compelling and differentiated brand experiences for companies
ranging from the global Fortune 50 to small nonprofit startups.
Our work ranges from the development of strategy and
messaging to implementation across every customer
touchpoint-designing and developing websites, tablet
applications, marketing collateral, signage, user interface
systems, and kiosks. We create the bridge between intention
and result.
Synapse's multidisciplinary engineering expertise helps the world's
leading companies take the most ambitious devices from idea to
reality. Our approach is a fully streamlined engineering and realization
process for product development. We take concepts all the way from
engineering development and manufacturing through introduction in
the market. We match unique engineering talent with deep technology
resources and essential project management oversight. It's about
collaboration between our mechanical, electrical, and software
engineers to deliver next-level solutions for our clients and their
customers.
Splice Communications provides outsourced data network
management services. With nearly 100 carrier and service
partners. Splice provides customized network solutions and
multiple options based on your specific technical and business
requirements. From research, design, installation, management,
and trouble resolution, Splice is your single source for all of your
network initiatives.
Altitude is a collective of creative thinkers united in a common purpose: to bring our clients business success. We believe that true innovation arises when talent and spirited intellectual engagement meet business acumen and a deep understanding of consumer needs and desires. Our expertise in design strategy, design innovation, product realization, and brand expression allows us to help clients clearly define their goals, differentiate themselves from competitors, lessen their impact on the environment, and offer solutions that are wholly relevant to consumers.
PeopleFirm is a strategy and implementation consultancy that's passionate about a single mission: helping clients achieve a competitive advantage through their people. Grounded in our collective experiences in transforming businesses and leading strategic change, our team combines deep knowledge and a unique approach to identify and implement targeted investments in the human side of organizations. With a focus on the "what" and the "how", PeopleFirm partners with clients to build talent strategies, drive organizational performance and implement sustainable change that delivers real results. In short, if you have people, we can help!
Market Decisions Corporation (MDC) helps you make sound business decisions. Our fully customizable research services include web and telephone surveys, online panels, focus groups, ethnographic studies, and other methodologies. Whether your project is domestic or international in scope, and whether you're targeting consumers or a B2B audience, MDC's 30+ years of experience and dedication to excellence in market research works to your advantage. By applying our collective experience, knowledge, and creativity, MDC's consulting teams design the best solution for your research challenge, and you get practical information you can put to use right away. We call this approach high-touch research.

Breadth & Depth

More signal,
less noise

Meet our team

Rich in
experience,
our leaders
bring an
exceptional
level of
confidence
and know-how
to every
engagement.

Bio
Mark
Hadland
Managing partner, CEO
 
Bio
Ric
Merrifield
Partner
Bio
Manny
Vellon
Partner, CTO
 
Bio
Todd
Asher
Managing Director
 
Bio
David
Berg
Managing Director
About

Blue sky thinkers and superhero doers

Bio
Glenn
Curtis
Engineering Director
Careers

Now
hiring dreamers, conjurers, and ninjas

Bio
Chris
Fountain
Board Advisor
 
Depth of experience
Strategic thinkingScalable innovation
Creative problem solving

Teamwork, traction, and rapid results

At Level 11, our real business is the business of our customers. This is a partnership philosophy based on integrity, respect, and a deep alignment of interests.

In practice, we do whatever it takes to bring every project to completion as quickly and cost effectively as possible. When additional resources are required, Level 11 has the ability to field highly skilled professionals with the right business and technical qualifications. We don't flood the zone with a small army, because we know that excess body count gets cumbersome and processes are likely to bog down.

Our clients appreciate our ability to scale, to meet their most rigorous schedules, and to complement their internal staff with that rare breed of technologists who know how to work as part of a team.

A few of our recent engagements

  • Multiple Rethink engagements with Fortune 50 clients
  • Five-year strategic IT transformation plan and budget
  • Global data analytics capability development
  • Custom data processing architecture
  • Program management office design and implementations
  • Business architecture mapping and prioritization

Practices

Consulting

  • Project Management (by grown ups)
  • Project Rescue (diving catches)
  • Management Consulting (rethinking your business)

Product development

  • Productization (turn ideas into bits)
  • System Integration (transform parts into solutions)
  • Outsourced Development (make your problems our problems)

Ventures

  • Funding (early stage, sweat equity)
  • Due Diligence (looking in closets)
  • Bootstrapping Startups (when you don't have time to fail)

Capabilities

Business

  • Market research
  • Infographic communication
  • Big data visualization
  • Customer intimacy
  • Merger and acquisition integration
  • Business architecture
  • Gamification of business
  • Customer experience design
  • Outcome realization

Technology

  • Project and program management
  • Predictive data analytics
  • Cloud/SaaS solutions
  • Enterprise architecture
  • Consumerization of IT
  • Infrastructure solutions
  • Making big data friendly
  • Outsourced professional services
  • QA and test management

Get out of the boat and fly instead

One of our clients recently described their competitive environment as a tumultuous sea. Our response: "Why not get out of the boat and fly instead?" It sounds simplistic but, in fact, enterprises today have boatloads of data to analyze and interpret. And it's fair to ask, "Is all that data an asset or an obstacle?"

We think it has to be an asset-if you know how to ask the right questions. So we engage our clients in a different kind of conversation. We know it's different because we can see them get excited. Then the magic starts to happen and a big new idea emerges. Something that's never been done before-a unique product or a way to use technology that will introduce our clients' customers to a remarkable new experience.

That's how the enterprise abides. Through inspiration, which comes from hard work, expertise in multiple disciplines, intellectual integrity, and an understanding of what's important for the customer.

More signal, less noise

Our expert team provides the guidance and insight required to move business forward with the diligence to not lose sight of the details.

Using analytics, statistical modeling, and data mining, attributable and non-attributable data can be developed into clusters to produce user/subscriber segmentation and profiling leading to insight generation.

award block

Teamwork, traction, and rapid results

At Level 11, our real business is the business of our customers. This is a partnership philosophy based on integrity, respect, and a deep alignment of interests.

In practice, we do whatever it takes to bring every project to completion as quickly and cost effectively as possible. When additional resources are required, Level 11 has the ability to field highly skilled professionals with the right business and technical qualifications. We don't flood the zone with a small army, because we know that excess body count gets cumbersome and processes are likely to bog down.

Our clients appreciate our ability to scale, to meet their most rigorous schedules, and to complement their internal staff with that rare breed of technologists who know how to work as part of a team.

Level 11 in the news

  • Multiple Rethink engagements with Fortune 50 clients
  • Five-year strategic IT transformation plan and budget
  • Global data analytics capability development
  • Custom data processing architecture
  • Program management office design and implementations
  • Business architecture mapping and prioritization

Practices

Consulting

  • Project Management (by grown ups)
  • Project Rescue (diving catches)
  • Management Consulting (rethinking your business)

Product development

  • Productization (turn ideas into bits)
  • System Integration (transform parts into solutions)
  • Outsourced Development (make your problems our problems)

Investments

  • Funding (early stage, sweat equity)
  • Due Diligence (looking in closets)
  • Bootstrapping Startups (when you don't have time to fail)

Capabilities

Business

  • Market research
  • Infographic communication
  • Big data visualization
  • Customer intimacy
  • Merger and acquisition integration
  • Business architecture
  • Gamification of business
  • Customer experience design
  • Outcome realization

Technology

  • Project and program management
  • Predictive data analytics
  • Cloud/SaaS solutions
  • Enterprise architecture
  • Consumerization of IT
  • Infrastructure solutions
  • Making big data friendly
  • Outsourced professional services
  • QA and test management

We are building a high-performance team
and looking for our next big challenge.
Let's start a conversation.

Create the next

Now hiring dreamers,
conjurers, and ninjas

Join our team

Excited about where you work? We are.

We are building a team of extraordinary talent and looking for people with drive and vision who are passionate about their work and collaborative in their approach. If this is you, we want to meet you.

Our culture is infused with long standing traditions and values, transformed by the dna of our people. We are about taking extremely talented people and giving them the power to make awesome.

Now hiring: Driven dreamers, proven conjurers, and experienced ninjas. Some leaping of tall buildings required. Do something that has never been done before. Join our team.

Send your resume to jobs@level11.com

Open Positions

Senior DevOps Consultant

Level 11 is seeking great engineers who are passionate about improving the technical and cultural interface between Development and Operations. We understand that a successful DevOps transformation requires a lot more than just assembling a cross functional team that "does DevOps". We are building a group of skilled Engineers and Consultants that can engage our customers on issues related to systems automation, software delivery, and culture/organization: Tools, process, and behavior are all critical to talkin' the DevOps talk.

As a Senior DevOps Consultant at Level 11, you will be responsible for both the technical and the strategic aspects of customer engagements. We are seeking experienced and sophisticated individuals who embody the collaborative behaviors that are a cornerstone of effective I.T. organizations. You will bring a holistic view to I.T. improvement, will be comfortable leading teams, and will tackle hard engineering problems and hard organizational problems with equal aplomb. This is not an account manager role - it is an engineering role that includes heavy customer interaction and team leadership responsibilities. It is critical you have strong background in systems and software, plus direct experience building or managing an end-to-end software delivery pipeline.

We are a small but exceptional consulting company that is committed to massive improvements in operational process and tooling. We are building a team of extraordinary talent and looking for engineers with drive and vision who are passionate about their work and strongly collaborative in their approach. If this is you, we want to meet you.

Requirements

  • BS/MS in Computer Science, Information Systems, or equivalent work experience
  • 5+ years in infrastructure engineering or operations, especially in high-volume or critical production environments (Linux and/or Windows)
  • Experience with at least one systems automation tool (e.g., Chef, Puppet, Ansible, etc.)
  • Experience building or managing a Continuous Deployment pipeline
  • Excellent scripting skills in Ruby or Python, plus a shell (bash or PowerShell)
  • Fluency using at least one software version control system (Git especially)
  • Solid understanding of current web and internet technologies like Apache, Tomcat, Nginx, Memcache, Varnish, etc.
  • Direct experience with relational and non-relationship database systems
  • Experience working through a complete software development lifecycle
  • Experience leading technical teams in software development or systems infrastructure
  • Abundant energy and motivation, coupled with enthusiasm for the DevOps domain
  • Demonstrated ability to plan and deliver complex projects on time
  • Collaborative spirit to work closely with customers and Level 11 colleagues
  • Excellent written and verbal communication skills

Software Engineer

Level 11 is seeking great engineers who are passionate about delivering quality products. We are a small and exceptional consulting company that is committed to helping our clients solve hard problems. We are building a team of extraordinary talent and looking for engineers with drive and vision who are passionate about their work and strongly collaborative in their approach. If this is you, we want to meet you.

Join a team of smart, innovative, customer focused, and fun developers building creative solutions to challenging problems. You will design, build and maintain features as well as have a high-level of input on architectural design decisions. This is a great opportunity to make a major difference in a game-changing and cutting edge project that has wide exposure in the consumer space.

Required Skills & Experience

  • BA/BS in Computer Science or related field, or 3-5 years relevant work experience
  • Solid C++ experience
  • Experience with HTTP RESTful web API and Services
  • Ability to solve complex problems
  • Strong communication, both written and verbal. Attention to Detail is key

Preferred Qualifications

  • Experience in designing, developing and deploying in a cross platform (Mac & Windows) environment
  • Experience interfacing with Serial/USB devices
  • Experience with JUCE/QT
  • Comfortable working in a dedicated Agile environment
  • Experience with Jira
  • Experience with GIT/SVN Source Control and Jenkins CI
Mark Hadland
Managing partner, CEO

As Managing Director, CEO, and Founder of Level 11, Mark Hadland provides the leadership for market positioning and strategy, business development, service and solution offerings, client delivery, and quality oversight. Mark is a seasoned executive, with more than 25 years of experience in the technology and consulting industries. He has an established track record of delivering large-scale complex programs and rescuing challenged projects, repairing client relationships, solving technology problems, addressing organizational issues, and growing businesses.

Mark began his career while working on his degree in electrical engineering at the University of Washington, gaining experience with the Department of Defense, Microsoft, and Puget Sound Energy. Mark then worked for Andersen Consulting (now Accenture) for more than 13 years, leading companies such as Microsoft, Sony, Amgen, Electronic Arts, Carrefour, McGraw Hill, and Harrahs in planning, designing, and implementing IT platforms for financial processes and operations, CRM, manufacturing and reporting, and online gaming.

After leaving Accenture, Mark co-founded GoldStrike Capital, a global gaming management, technology, and services company. He then worked at Cisco Systems, where he developed strategic relationships with C-level executives and drove Cisco product and technology preference, and he later served as the lead executive for CGI Technologies responsible for management, leadership, and business development for the greater Seattle area.

Mark has a degree in electrical engineering from the University of Washington.

"If you don't set the bar at 20 feet, you will never jump that high!"

Ric Merrifield
Partner

Ric Merrifield leads Level 11's strategy consulting practice. In this role, Ric brings more than 20 years of management, business, and strategy consulting experience. Ric's professional accomplishments include over a dozen patent applications and two books. Ask Ric what he likes to do most at work, and he'll tell you he likes to solve complex problems.

Ric began his career at Andersen Consulting (now Accenture), spending seven years working in various development, management, and strategy consulting roles for companies in the technology, natural resources, retail, consumer products, and agricultural sectors. After Andersen, Ric went on to create and lead the international services division of CRM vendor Onyx Software, where he was responsible for creating alliances and ensuring smooth delivery of all projects outside of North America. Ric next went to work for Microsoft in 2003, where he filed 13 patent applications, five of which have been awarded, and created the models still used by Microsoft today for business architecture.

Ric's effort in the business architecture domain led to the creation of a delivery methodology called Motion. Several case studies based on the Motion methodology led to the publication of "The Next Revolution in Productivity" in the Harvard Business Review (June 2008). The popularity of that work led to the publication of his first book, Rethink: A Business Manifesto for Cutting Costs and Boosting Innovation (FT Press, 2009). Ric's second book, Surviving a Business Earthquake (New Word City, 2010), focuses on how organizations can cause and respond to massively disruptive events in their industries.

Ric holds a degree in philosophy from Georgetown University.

"If you don't know where you are going, you might end up someplace else."

Chris Fountain
Board Advisor

Chris Fountain joins Level 11 as a board advisor. He is Managing Director at Forest Legacy Investments - an investment advisory firm. He started his career at Accenture and managed projects for Fortune 100 clients. His background combines business development, marketing, investment management, strategy, business process, financial modeling, product development, program & project management, and system integration experience.

Chris has a BA in Economics and Spanish from the University of North Carolina Chapel Hill. Additionally, Chris sits on the board of two non-profit organizations.

"If you tell the truth, you don't have to remember anything."

Manny Vellon
Partner and Chief Technology Officer

As Chief Technology Officer for Level 11, Manny Vellon provides practicewide technology vision to our software engineering efforts while anchoring the team with his overall leadership and experience in building and leading high-performing teams. Manny has many years of software development and investment experience, and he joined Level 11 to work on “the coolest project he's ever worked on.”

Manny began his professional career at Hewlett-Packard in 1981 as a developer for the Personal Software Division, where he worked on embedded terminal software, word processors, and database products. After releasing four products in five years as a project manager, Manny joined Microsoft in 1987. He worked as a program manager on Windows 1.0 with the mission of facilitating the development of Windows applications, as a group program manager with the Developer Tools Group, and then moved to R&D as a development manager. After shipping more than a dozen commercial products, Manny co-founded the Virtual Worlds Group in Microsoft Research to study social interaction, collaborative work, and real-time communication on the Internet years before these technologies became mainstream.

Manny left Microsoft in 1998 and started his own consulting business to help start-ups and venture capital companies with the due-diligence process. He joined Northwest Venture Associates as an entrepreneur-in-residence in 2003 and then co-founded Likewise, a company focused on identity and storage services.

Manny earned a bachelor's degree in electrical engineering and computer science from Princeton University.

"Two wrongs don't make a right but three lefts do."

David Berg
Managing Director

David has been an entrepreneur for over 30 years. Since the late 1980s, David has honed his skills building and selling his own companies as well as consulting within the design, development, technology and fund raising sectors. David has deep experience in sales, marketing, risk management and contract negotiations. This experience has been refined by providing product and services to fortune 500 companies, nationally and internationally for companies such as; Disney, Universal Studios, Samsung, Sony, Nike, Microsoft and a host of national brand retailers, developers, financial institutions and government agencies.

David brings a diversified entrepreneurial approach to strategic business development with a keen focus on two-way Global expansion of existing product lines through traditional sales channel, strategic partnerships and OEM and co-branding strategies.

"Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion."

Glenn Curtis
Engineering Director

Glenn Curtis has been in the Pacific Northwest software industry since 1993. As Engineering Director at Level 11, he enjoys helping organizations realize their vision of how technology enables success.

Glenn's work history includes companies such as Microsoft, Likewise, and BeyondTrust Software. With more than 20 years of experience building products, solutions, and highly skilled engineering teams, Glenn has a proven record for delivering quality software to enterprise-class customers. Glenn attributes his successes to a strong belief in the effectiveness of lean and committed small teams of skilled engineers. Crafting the right team, and contributing as a developer, allows him to move quickly to innovate, design, and deliver solutions. During his professional career, he has registered several patents and shipped more than 20 different products.

Glenn earned degrees in business and computer science from Cal Poly in San Luis Obispo, CA.

"Simple is beautiful."

Todd Asher
Managing Director

As Managing Director for Level 11, Todd Asher has the perfect blend of technical expertise and project management skills. He probes the technical aspects of each problem he encounters to get to the bottom of it, and he draws on his knowledge from past experience and of available resources to masterfully juggle the various pieces to hit a date or manage expectations.

Todd has worked as a project, program, development, group, and support manager since 1997 for Synapse, Direct Technology, Inrix, and Onyx Software, working to release numerous betas and feature-complete products. Prior to this he worked for 10 years as an intelligence analyst for Orion Scientific Systems and the U.S. Army, providing systems and analytical assistance. He holds a patent for road traffic condition information and user controls.

Todd has a degree in liberal arts from University of the State of New York.

"The present is a gift."